Bk8 sports Privacy Policy — Your Personal Data Protection Is Guaranteed

Introduction

Bk8 sports ("we", "Platform") takes the privacy of your personal data seriously. As an online entertainment platform serving users in Malaysia, we understand how important your trust is when it comes to handling the personal information you provide.

This Privacy Policy applies to all users of the bk8 sports platform, including website visitors, new account applicants, and active members. It describes the types of data we collect, why we need it, how we use it, and the rights you hold over that data.

By registering an account or using bk8 sports services, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

Types of Personal Data We Collect

Bk8 sports collects various types of personal data depending on how you interact with our platform. Below is a comprehensive overview of the data categories we collect:

How We Collect Your Data

Your personal data is collected through the following primary channels:

Data You Provide Directly

• During the process of account registration — name, email address, phone number, date of birth.
• When undergoing the process of KYC verification — copy of identity card, bank statement, or proof of address document.
• When making deposit or withdrawal request — bank account details or digital wallet information.
• When contacting customer support team via live chat or email.
• When completing preferences form or update your account profile.

Automatically Collected Data

• Technical information about your device and web browser each time you access the platform.
• IP address and general location data for security and fraud detection purposes.
• Cookie data and similar tracking technologies as described in Section 7.
• Platform activity logs including games played, bets placed, and session duration.

Purpose of Personal Data Use

Bk8 sports uses the personal data collected solely for legitimate and necessary purposes. The following is a complete list of how that data is used:

• Service Provision: Processing account registration, verifying identity, and enabling access to all BK8 Sports platform features.
• Financial Transaction Processing: Processing deposits, managing withdrawals, and maintaining accurate financial records.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraud, money laundering, and unauthorised access.
• Legal and Regulatory Compliance: Fulfilling legal obligations including KYC requirements and reporting to relevant authorities.
• Customer Support: Providing technical assistance and resolving any disputes or complaints raised.
• Product Improvement: Analysing aggregate usage data to enhance the user experience and platform services.
• Platform Communications: Sending important notices related to your account, terms updates, and relevant security information.
• Responsible Gaming: Monitoring usage patterns to identify potential problem gambling and provide the necessary support.

Data Sharing with Third Parties

Bk8 sports does not sell your personal data to any third party. However, in certain circumstances, we may need to share your information with the following parties on a legitimate basis:

• Payment Service Providers: Transaction information required to process deposits and withdrawals via FPX, DuitNow, Touch 'n Go, and other methods.
• Identity Verification Service Providers: KYC data required for identity verification through approved third-party platforms.
• Game Providers: Minimum account information required to provide access to live casino, sports, and slot games from the relevant providers.
• Statutory Authority: Information required by law, court orders, or directives from legitimate regulatory agencies.
• Integrated Business Partners: In the context of a merger, acquisition, or sale of business assets — with prior notice to you.

All third parties receiving data from bk8 sports are bound by strict confidentiality agreements and may only use such data for the specified purposes.

Data Security Measures

Bk8 sports continually invests in security infrastructure to ensure your personal data is always protected. Key security measures we have implemented include:

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You are also responsible for keeping your account password secure and not sharing your login credentials with any other party.

Cookies and Tracking Technologies

Bk8 sports uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how visitors use the website to help us improve our services. All data is collected anonymously.
• Functional Cookies: Remembering your preferences and settings such as preferred language and display preferences for a more personalised experience.
• Analytics Cookies: Used to understand aggregate platform usage patterns for product improvement purposes.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the bk8 sports platform.

Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data at BK8 Sports:

To exercise any of the above rights, please contact the bk8 sports customer support team via email or live chat. We will process your request within the timeframe prescribed by applicable law.

Data Retention Period

Bk8 sports retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. General retention periods are as follows:

• Active Account Data: Retained for as long as your account is active and for a period following account closure as required by law.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with Malaysia's accounting and tax legal requirements.
• KYC Documents: Retained for the period prescribed by applicable anti-money laundering laws.
• Support Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical Log Data: Retained for twelve (12) months for security and incident investigation purposes.

When data is no longer required and the designated retention period has expired, bk8 sports will delete or anonymise that data in a secure and irreversible manner.

Links to Third-Party Services

The bk8 sports platform may contain links to or be integrated with third-party services such as game providers, payment processors, and identity verification providers. It is important that you understand the following:

• Each third-party service has its own privacy policy that is independent of bk8 sports.
• Bk8 sports is not responsible for the privacy practices or content of third-party websites or services.
• We encourage you to read the privacy policy of any relevant third party before providing your personal data to them.
• Third-party providers integrated with the BK8 Sports platform are selected based on their security track record and compliance with industry standards.

Child Protection

Bk8 sports services are exclusively available to individuals aged 18 years and above. We do not intentionally collect personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted from our systems without delay.

If you believe that someone under the age of 18 has registered an account on bk8 sports, please contact our customer support team immediately so that appropriate action can be taken.

Amendments to the Privacy Policy

Bk8 sports reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements. All changes take effect immediately upon publication on this page.

For amendments deemed material or significant, we will endeavour to notify you via a notice on the platform or to the email address registered to your account. However, it remains your responsibility to review this page periodically.

The "Last Updated" date shown at the top of this page indicates the current version of the Privacy Policy in effect. Your continued use of the bk8 sports platform following the publication of any amendments will be considered your acceptance of the revised policy.